Privacy Policy

Commitment to Privacy

Durga Tech Solutions ("Company", "we", "our", "us") operates as a premier digital transformation partner, specializing in CRM integrations (Zoho, Salesforce), enterprise web platforms, mobile application development, and Agentic AI systems.

Because we architect scalable infrastructure and handle sensitive corporate operations, safeguarding the privacy of our clients, partners, and website visitors is our highest priority. This Privacy Policy outlines our standard operating procedures regarding the collection, processing, and protection of data across our digital properties and service engagements.

Information Collection

In the course of delivering high-end enterprise solutions, we collect specific categories of information to ensure optimal service delivery:

• Client & Corporate Data: Business contact information (names, corporate emails, phone numbers, job titles) gathered during consultations, project onboarding, and general inquiries.
• System & Infrastructure Data: Temporary access credentials, architecture schemas, and server configurations provided strictly for the purpose of deploying cloud solutions (Azure/AWS), CI/CD pipelines, or CRM migrations.
• Automated Digital Data: Non-personally identifiable information collected automatically via our website, including IP addresses, browser types, and navigation analytics to help us optimize the user experience.

Utilization of Data

Data collected by Durga Tech Solutions is utilized exclusively for professional business purposes:

• Project Execution: To develop custom software, configure CRM environments, and deploy scalable applications as outlined in our Master Service Agreements (MSAs).
• Communication: To provide critical project updates, maintenance alerts, and respond to technical support requests.
• Business Analytics: To analyze market trends and improve our internal AI and machine learning models for future service enhancements.
• Compliance: To fulfill legal obligations and enforce our Terms of Service.

Data Confidentiality & Security

As a technology firm building secure web platforms and e-commerce solutions, we apply enterprise-grade security measures to our own data management. All client data, proprietary codebases, and intellectual property are protected by strict Non-Disclosure Agreements (NDAs).

We employ end-to-end encryption, secure cloud storage protocols, and restricted role-based access control (RBAC) to ensure that your sensitive business information remains entirely confidential and impervious to unauthorized access.

Information Sharing Policies

Durga Tech Solutions strictly prohibits the sale or monetization of client data. We only share information under the following controlled circumstances:

• Authorized Sub-processors: Trusted technology partners (e.g., cloud hosting providers, payment gateways like Stripe) necessary to facilitate our development and deployment services.
• Legal Compliance: When mandated by applicable law, court order, or governmental regulation to protect the rights, property, or safety of our Company and clients.

Your Rights & Controls

We believe in full transparency. As a client or visitor, you have the right to:

• Request a comprehensive audit of the personal data we currently hold regarding your account.
• Request immediate correction of any inaccurate or outdated information.
• Request the permanent deletion of your data from our active systems, subject to legal and contractual retention requirements.
• Opt-out of any marketing or promotional communications.

To exercise these rights, please direct inquiries to our designated privacy team at info@durgatechsolutions.com.